Privacy Policy

We respect the privacy of users of this website and operate in accordance with the Privacy Protection Law, 5741-1981, and Amendment 13 to the Law. This document is intended to explain how we collect, store, process and use personal information, and what rights are available to users.

1. Information Collection

We collect information in the following circumstances:

When registering for the website (including registration through Google, Facebook or other third-party accounts)
When using personal areas or user profiles
When posting content in forums or public areas of the website
When purchasing products or services (including entering payment details and shipping addresses)
When contacting us through contact forms, online chat, email or telephone
Automatically when browsing the website – through cookies, pixels, and analytics tools (such as Google Analytics)

2. Types of Information Collected

Personally Identifiable Information – name, email address, phone number, physical address, payment details (through secure payment processors), user account details, and content of your inquiries.

Indirectly Identifiable Information – IP address, browser type, operating system, approximate location data.

Public Information – posts, comments, reviews or files you have published in public areas of the website.

3. Purposes of Information Use

Providing services and responding to inquiries
Managing user accounts and personal areas
Processing transactions and payments
Customizing user experience and displaying personalized content
Analyzing and improving website and service performance
Sending updates, offers and marketing information – subject to your explicit consent
Preventing fraud and misuse

4. Third-Party Registration

If you choose to connect through a Google, Facebook or other service account, we will receive basic information from them (such as name, photo, email address) subject to the permissions you approved on the external platform. The use of this information is subject to this policy, in addition to the privacy policy of that third-party provider.

5. Transparency in Information Collection

When collecting personal information, a clear notice will be displayed including:

Purpose of collection
Legal basis for processing the information
Duration of information retention
Contact details for privacy matters

6. Information Retention

Personal information is retained for the period required for the purposes detailed in this policy, or in accordance with legal requirements. Information that is no longer required will be deleted or destroyed in a secure manner.

7. Information Sharing with Third Parties

We may share your information in the following circumstances:

With your explicit consent
For the purpose of providing services (for example: payment companies, storage providers, shipping services)
As required by law enforcement or court order
In case of business sale, merger, or transfer of activity to another entity – provided that the entity undertakes to comply with the provisions of this policy

8. Cookies and Similar Technologies

The website uses cookies, pixels and similar technologies for:

Operating the website and improving user experience
Analyzing website usage
Targeted advertising

You can block or delete cookies through your browser settings.

9. Information Security

We implement reasonable technological and organizational measures to protect personal information, but we cannot guarantee absolute security. The responsibility for maintaining your user password and login details is yours alone.

10. User Rights

You have the right to:

Request access to information stored about you
Request correction, updating or deletion of information
Restrict the processing of information or object to its processing
Request transfer of information (‘data portability’)
Stop receiving marketing communications at any time

11. Direct Mail and Newsletters

If you have subscribed to our newsletter or consented to receive direct mail, we will use your email address to send updates, articles, offers and marketing information.

You can unsubscribe at any time using the unsubscribe link that appears in every email message or by contacting us.

We may use external platforms to send the newsletter, and the information will also be stored on their servers – in accordance with their privacy policies.

12. Social Media Activity

The website may include plugins or links to social networks. If you interact with such a plugin, the information may be sent directly to the external platform in accordance with its policy.

13. User-Generated Content

If you publish content on the website (in forums, reviews, comment areas, etc.) – the information will be visible to the public, so you should carefully consider what personal information you share.

14. External Applications and APIs

If the website connects to external applications or services through APIs, the personal information required for data transfer will be sent securely and only for the use you have approved.

15. Payments and Financial Information

Payments are processed through external payment processors (such as Tranzila, PayPal, Stripe). Payment details are not stored on our servers, but only with the secure provider.

16. Promotions, Sweepstakes and Contests

If you participate in a promotion, sweepstakes or contest through the website, we will collect the information required to manage the activity and deliver prizes.

17. Enforcement and Legal Compliance

The business operates in accordance with the Privacy Protection Law and Amendment 13, and is aware of its obligations and the sanctions stipulated in the law in case of violation.

18. Policy Changes

This policy may change from time to time.

19. Contact Information

Business Name: Usa Assistance

Email: support@usaassistance.co.il

Phone: 02-502-0906

Last Updated: August 17, 2025